Return & Exchanges

iPhoneNest Return and Exchange Policy

I. Return and Exchange Period and Conditions

Within 15 days from the date you receive the product, if the product has non-human quality issues (such as performance failures, functional abnormalities, etc.), or the received product does not match the order information (wrong model, color, etc.), you can apply for a free return or exchange. The returned or exchanged product must be in its original packaging, with all accessories intact and unused, without affecting secondary sales. Products with man-made damage, unauthorized disassembly and repair, or exceeding the 15-day period are not eligible for the free return and exchange policy.

II. Return and Exchange Process

Application Submission: Within the return and exchange period, submit a return or exchange application through the order center or by contacting customer service, explaining the reason for the problem and uploading photos or videos of the product as evidence.

Review and Confirmation: Customer service will review your application within 24 hours. After confirming that it meets the conditions, they will provide the return and exchange address and logistics guidelines.

Product Return: You need to send the product and related accessories back to the designated address according to the guidelines. The return shipping fee will be borne by us if the product has quality problems; for non-quality problems, the return shipping fee shall be borne by you.

Inspection and Handling: After receiving the returned product, we will conduct an inspection within 3 working days. After confirming the problem is true, we will arrange a refund or replace it with a new product. The refund will be returned via the original payment method, and the exchanged product will be shipped within 7 days after the inspection is passed.

III. Global Warranty Service

All iPhones purchased from iPhoneNest enjoy global warranty service, and the warranty period is consistent with Apple's official warranty policy (usually 1 year). The warranty covers performance failures caused by non-human factors. You can enjoy repair or replacement services at any Apple official authorized service center worldwide. The warranty requires proof of purchase (order screenshot or invoice) and the product serial number. Man-made damage or out-of-warranty products require payment for repair costs.

IV. Special Notes

Customized products (such as engraved models) do not support returns or exchanges for non-quality problems.

Products damaged due to force majeure or personal reasons of users are not eligible for the free return and exchange policy.

During the return and exchange process, the transportation risk of the product is borne by the logistics party. It is recommended to choose insured logistics and keep the logistics tracking number for tracking.

The global warranty service does not cover accessories (such as chargers, headphones, etc.). The return and exchange of accessories shall follow the above 15-day return and exchange policy.